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Job Description
We are looking for Contact Centre Advisors to join our customer success team in our office in Worcester.
Working in a flexible environment providing critical support to our customers you will be answering a range of queries, providing help and support whilst looking for addition sales opportunities.
You will be working in a target driven contact centre with a strong sales culture.
In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.
• Ensuring all enquiries are logged and kept up-to-date and all problems followed through until resolved or concluded.
• Technical troubleshooting of our product range.
• Identifying product upgrades and cross selling opportunities.
• Keeping up to date with new technologies that will assist our customers.
• Ensuring all individual performance and sales targets are met.
• Escalating problems to a team leader where necessary.
• Carrying out such tasks that are required to meet the needs of the business
Skills & Experience
• Technical troubleshooting of our product range.
• Identifying product upgrades and cross selling opportunities.
• Keeping up to date with new technologies that will assist our customers.
• Ensuring all individual performance and sales targets are met.
• Escalating problems to a team leader where necessary.
• Carrying out such tasks that are required to meet the needs of the business
Skills & Experience
• Knowledge of Microsoft Word, Excel, and Outlook at an intermediate level.
• Knowledge of web technologies such as websites, dedicating hosting and email set-up.
• Previous customer care or technical support experience within an IT/Web based/technical environment.
• Recognising and maximising sales opportunities.
• Knowledge of web technologies such as websites, dedicating hosting and email set-up.
• Previous customer care or technical support experience within an IT/Web based/technical environment.
• Recognising and maximising sales opportunities.
Key Competencies
• Exceptional communication and influencing skills.
• Customer Service and sales mind set.
• Attention to detail.
• An inquisitive mind and strong motivation to learn new skills.
• Resilient & confident with the ability to problem solve.
