US Digital Content Writer (Full Time)

Acolad is an international leader in language and content solutions, services, and technologies. Represented by the brands Acolad,TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.

We are looking for a Digital Content Writer to join our team in the USA.

This position can be based in one of our US offices or be fully remote (must be based in the US). The salary range for this position is $70-90k based on experience and on their physical location. This package also includes a variable compensation based on meeting assigned objectives.

We are seeking a content writer for our Digital Solutions Research & Development team. The writer must

help drive innovative digital solutions in the healthcare industry through technical writing of well-researched help files and instructions for use, as well as editing software strings content for web app and mobile app interfaces.

Main Responsibilities

✔️ Develop and implement complex content strategies to ensure consistent, harmonized, and compliant quality of content, considering version control and complex implementation strategies.

✔️Participate in and sometimes facilitate meetings to explore all angles of ideal patient centric content.

✔️Write clear and concise procedures for use of diabetes management apps.

✔️Maintain a broad understanding of all business products and technologies, ensuring consistent voice and messaging across medical devices and apps.

✔️Communicate effectively to build consensus among stakeholders and teams.

✔️Understand stakeholder requirements and track to ensure all are met in outputs.

Requirements:

Educational background

✏️ Bachelor's degree with an emphasis on English, Journalism, Technical Writing, Content Strategy, Library Science or equivalent experience required.

Professional experience

✏️ Experience as a successful content writer with familiarity in the medical space.

✏️ Prior experience in working under regulatory and clinical restrictions is preferred.

✏️ Experience with structured writing, especially XML-based, DITA, and Component Content Management Systems (CCMS) is highly desirable.

✏️ Possess an entrepreneurial attitude and the ability to work with diverse global teams effectively.

✏️ Ability to work in a fast-paced environment individually and as part of a team.

✏️ Experience participating in the iterative design process.

✏️ Familiarity with diabetes care preferred.

Skills & Knowledge

📌In-depth knowledge of both Type 1 and Type 2 Diabetes

📌Excellent overall writing skills in several different styles/tones

📌Great research, organizational, and learning skills

📌UX/UI writing for web and app

📌Ability to develop innovative, user-first content

📌Impeccable spelling and grammar

📌Strategic understanding of patient/customer needs

Benefits:

Acolad offers a comprehensive benefits package. New employees are eligible to receive benefits on the first day of the month after their start date. Highlights of the program include:

🔆Medical, Dental, Vision, Life Insurance, Short-Term Disability, Health Savings and Flexible Spending Account options (range of $6,000 to $14,000 depending on election and coverage levels).

🔆Many other voluntary options to choose from: Voluntary Life Insurance, Long-Term Disability, Buy-Up Short-Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance.

🔆401(k) plan with 50% match on 12% employee contribution - providing an employer contribution of up to 6%.

Security Operations Manager (Remote)

Description

We’re one of the fastest-growing self-storage companies in the US and we take pride in making sure all of our customers’ belongings are safe and secured in our facilities. We currently have 43 facilities in our portfolio that will balloon to 50+ by the end of 2022, 70+ in 2023 and we’re investing in our security operations to have the best-in-class security in the self-storage industry.

We have AI-enhanced security feeds, an overseas team that can watch all of our feeds 24/7, local security consultants/vendors, a developer team that can create an automated security tool, and a budget to invest into building our security infrastructure.

What we need is a leader that can take all of our resources and work directly with the SecureSpace leadership to help us create and execute our plans to make us the most secure self-storage facility on the planet.

This is not a job where the current processes are already baked in and you’re expected to turn the crank. If you are self-motivated and the idea of creating a whole security system from scratch excites you. I want to hear from you. This will be your baby from start to finish.

Here are some of the responsibilities you will have but again, you will help us mold, edit, and create additional responsibilities after you jump in.

• Assess, develop, and oversee the execution of security strategies and plans as required to secure each existing self-storage facility, including newly constructed properties in development.
  
• Monitors the effectiveness of the 24/7 facility security program to ensure optimal performance is being adhered to by the in-house remote monitoring team and 3rd party security partner assigned to the facility.

• Investigate any incidents, which include theft, break-ins, nuisances by interviewing our store managers, watching security footage, looking at gate code entries to identify who the culprit could be. Surprisingly, many incidents come from customers.
  
  
• Do a night patrol yourself at our facility to understand what it takes, what issues you encounter, etc. so you can best create the security protocol using the resources at hand.
  
  
• Proactively assist with training and supporting the store team members to help equip on-the-ground employees in preventing, managing, and handling various situations such as de-escalating communication behaviors and what to do in the event of property damage or security breach.

Requirements

• Minimum of five (5) years experience and knowledge of managing a security operation, preferably with multiple locations.
  
  
• A minimum of two (2) years of management experience with direct responsibility supervising and managing teams or security vendors.
  
  
• Experience with enterprise-grade physical security systems including access control, visitor management, video analytics, and video management.
  
  
• Position requires prolonged standing and prolonged walking from time to time; able to work in the elements of the weather at times.
  
  
• College Degree (BA) preferred in related field including Security, Finance, or Organizational Leadership
  
  
• All positions are subject to a satisfactory full background check before the start date.

Public Relations/Content Writer

Description

SecureSpace Self Storage is looking for a fully remote PR/Content Writer responsible for standardizing and enhancing content and PR creation for all SecureSpace locations. This includes assisting the marketing team with page creation and upper management in creating PR news pieces. Content projects include crafting messages for sales-based marketing strategies, including newsletters, blog posts, travel guides, itineraries, and podcast hosting. Public relations projects can include press releases, pitches, crisis communications, and relationship building with the media. This position works closely with Leadership to strategize, organize, and execute those plans to meet clients' needs.

Public Relations Job Responsibilities:

• Identify and develop PR and content strategies for SecureSpace.
• Coordinate with business managers to ensure needs are met
• Draft and edit press releases, pitches, and other public information for media relations
• Develop and maintain media lists
• Communicate and converse with media members
• Write content for print, online and traditional media marketing materials (i.e., blog posts, brochures, newsletters, emails, radio scripts, etc.)
• Creatively develop story ideas for media pitches.
• Compile and present media coverage, industry trends, and department work

Requirements

Public Relations Qualifications / Skills:

• Superior written and verbal communication skills
• Knowledge of consumer marketing
• 1-2 years experience minimum with tools like Meltwater/Cision (a must-have)
• Experience using project management tools like Wrike, Basecamp, or Trello.
• Ability to make media pitches
• Knows how to own a project and drive what's needed for execution
• Creative thinking within the context of topic writing for target audiences
• Demonstrate robust research ability to learn and master new topics

Education and Experience Requirements

BA in public relations, journalism, communications, English, marketing, or related field.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Account Executive-Gannett

LOCALiQ is a multimedia marketing solutions agency built to drive growth for businesses across the country. We’ve got really cool marketing technology that not only helps our clients get more customers but makes it easy for you to build your book of business. Plus, we’re part of the largest media organization in the country, which means big reach for our clients and big perks for you.

Here’s what you’ll do while working for LOCALiQ

• Someone with a willingness to continuously learn, try new things, and adapt to change

• Drive our business forward. Develop and execute a sales plan to reach sales goals. It's that simple.

• Grow our business while growing yours.You will work independently and collaboratively as part of a team and be equipped with the region’s best multimedia marketing services and solutions and tools, empowering you to deliver unparalleled results to your customers.

• Turn prospects into loyal clients.Develop partnerships with local and regional businesses and assist them in reaching their goals through comprehensive media solutions.

• Deepen relationships across the Gannett family.Leverage multiple LOCALiQ resources and partners to develop optimal client solutions across our suite of products, including digital marketing solutions such as • SEM, SEO, social, OTT, display, and more.

• Collaborate daily.

Here’s our promise to you…

• You will serve as a trusted advisor and partner to help businesses with custom client solutions that provide results that differentiate LOCALiQ from competitors.

• Competitive compensation with uncapped incentives

• A flexible and generous time-off program–it’s your time! Take it!

• Best in class benefits for health and wellness + 401K program with company match and more.

• We’ll support your career aspirations–whether climbing the ladder is your thing or you like to try something new.

• We’ll help you become a certified "smarty pants." We believe in setting our people up for success through initial sales training, leadership support, and continued training through your career.

Delivery Coordinator-Gannett

Gannett Publishing Services, located in Nashville, TN at The Tennessean, is recruiting for a part-time, Warehouse/Delivery Coordinator for our Newspaper Distribution Center working 30+ hours per week. This individual provides general support for a Distribution center performing a variety of tasks and responsibilities within home delivery including delivery of newspapers. Position requires flexibility to work varied days and hours including weekends and holidays as needed.

• Distribution and handling of daily and non-daily products to carriers, haulers, retailers and consumers.

• Unload and load trucks containing various print publications.

• Open the Distribution Center and prepare for the independent contractor arrival by printing, preparing and distributing specified reports and paperwork.

• Utilize industry specific software to handle required reporting for center.

• General housekeeping of distribution center

• Complete required documentation and reports for center as needed.

• Assist with delivering newspapers,

• Respond to and resolve subscriber service issues

• Maintain and repair news racks throughout the designated distribution area.

Requirements:

High School diploma/ GED. Valid driver’s license, satisfactory motor vehicle record, dependable automobile, and liability insurance required. Strong organizational and communication skills required for a fast-paced environment. Good time management skills. Good verbal and written communication skills. Must be able to push and pull carts loaded with newspapers weighing up to 500 pounds with assistance and repetitively lift newspaper bundles weighing up to 25 pounds.

What we Offer:

As a part of Gannett Publishing Services, we offer benefits, including health care, dental and vision coverage, flexible spending account, 401(k) and paid vacation time. Pre-employment background screening is required.

Senior Account Executive-Bold Commerce

Who is Bold Commerce?

Named one of North America’s fastest-growing companies by Deloitte, Bold Commerce provides innovative ecommerce technology for businesses of all sizes. We believe Bold brands should have the ability to create and customize powerful transaction experiences — across all channels. Pepsi, Staples Canada, Vera Bradley and Harry Rosen are among the 90,000+ brands in over 170 countries that trust Bold’s suite of ecommerce tools to power their online stores every day.

About the role

Bold is searching for a dynamic Senior Account Executive to grow Bold’s client base. We’re looking for a natural relationship-builder to engage and develop trust with all levels of clients while presenting Bold’s enterprise solutions. In this role, you will be responsible for qualifying, building, and managing a sales pipeline to keep Bold at the forefront of the commerce industry.

In this fast-paced world, things change daily so we trust that as a Senior Account Executive, with a hunter mentality, you will have a pulse on where it’s going and how to take Bold there.

What you'll do

• Use a consultative selling approach and manage a complex multi-tiered sales process dealing with decision makers and influencers at all levels
• Independently build and maintain a pipeline of prospects and execute against quotas with the goal of consistently attaining or exceeding sales targets
• Identify new sales opportunities and engage in active outreach within your designated territory
• Negotiate and close business for Bold’s suite of products
• Lead meetings and product capability assessments with prospects and design client presentations, web demonstrations, and proposals to showcase Bold’s value proposition

What we're looking for

• A work ethic that demonstrates dedication and commitment to Bold’s mission and belief in our BUILDERS Code

• 6+ years SaaS or PaaS sales experience; ecommerce preferred

• Fearlessness when it comes to hunting new business (this is not a "farming" role)

• Previous success with complex sales involving multiple decision makers and sales cycles

• Strong experience selling to a director-level prospect

• Ability to work in a fast-paced team environment and quickly adapt to changing timelines and priorities

• Experience with Shopify, BigCommerce, or other ecommerce/digital platforms considered an an asset

• Understanding of headless architecture and APIs

• An entrepreneurial mindset while willing to be coached

• Ability to travel domestically and internationally, as required

Front-end Web Designer-Formsite

Opportunity

Formsite has an immediate opening for a front-end web designer with broad experience to join our team. We are looking for someone with demonstrated experience building modern, highly usable, user interfaces for dynamic web applications.

Experience

• Passion for building beautiful and usable web applications that combine cutting edge UI technologies/techniques

• Demonstrated ability to design and implement compelling and usable interfaces

• 3+ years designing complex web applications in a team environment

• Excellent communication skills

• Bachelor’s degree in web development and/or graphic design

• Self-starter that is comfortable with minimal direction and supervision

• Strong desire to research and learn the latest technologies/techniques

Responsibilities

• All client facing pages on Formsite including interior pages seen after login

• Online video creation including documentation, tutorials, demos, etc.

• Social Media Marketing, Facebook, Twitter, SEO, Blogging, PPC Ad Campaign Management

• Customer support / troubleshooting

What we offer

• Competitive salary and vacation package

• BCBS PPO Health Insurance

• Dental/Vision reimbursement

• 401k with company match

• Life Insurance

• Long-term disability

• Remote (hybrid optional) work environment

Marketing Manager-Formsite

Opportunity

Formsite is a leading online forms and survey building platform. We are seeking an experienced growth marketing manager to accelerate our growth. This is a hands-on position responsible for identifying, overseeing and implementing all growth and retention initiatives. This is a high visibility, hands-on, position providing the opportunity to make a significant impact quickly.

Responsibilities

• Lead overall marketing strategy while also working with internal and external resources

• Analyze product performance and adjust product strategies accordingly

• Responsible for all marketing initiatives including SEM, SEO, SMO, email marketing, content marketing, landing page optimization, A/B testing, and analytics

• Serve as chief copy editor, assuring brand standards across multiple channels

• Develop, analyze and maintain marketing dashboards

Qualifications

• 3+ years of growth marketing experience building SaaS businesses

• Bachelor’s degree; MBA or similar degree highly preferred

• Demonstrated ability to grow revenue and increase retention

• Experience with SEM, SEO, SMO, email marketing, content marketing, landing page optimization, A/B testing, and analytics

• Excellent user-centric design and product sense

• Excellent analytical skills to break down and solve complex problems

• Excellent written and oral communication skills

• Excellent business judgment

• Self-starter able to work in a fast moving dynamic environment

What we offer

• Competitive salary and vacation package

• BCBS PPO Health Insurance

• Dental/Vision reimbursement

• 401k with company match

• Life Insurance

• Long-term disability

• Remote (hybrid optional) work environment

Product Manager-Formsite

Opportunity

Formsite has an immediate opening for a Senior Product Manager with SaaS experience. Formsite is a leading online forms and survey building platform. We are seeking an experienced product manager to accelerate our growth as we work our way deeper into business workflows. This is a high visibility, hands-on, position providing the opportunity to make a significant impact quickly.

Responsibilities

• Own the complete PM life cycle driving the overall strategy of the business

• Develop and manage a multi-year product roadmap

• Develop a prioritized feature backlog and corresponding justification for the features

• Drive product life cycle from strategic planning, project management/ development and related tactical activities

• Partner with engineers and designers to ideate, prioritize and deliver solutions

• Define and analyze key metrics to inform decision-making and measure success

• Conduct user research and lightweight tests to scope and prioritize product initiatives

• Understand the changing needs of the market and the customer base, and specify market requirements for current and future products by conducting market research

• Analyze potential partner opportunities for the product

• Stay abreast of the latest industry trends and be an expert regarding competition current, emerging, and anticipated

Qualifications

• 3+ years of product management experience building SaaS products

• Bachelor’s degree; MBA or similar degree highly preferred

• Experience in planning, launching, supporting multi-release, complex software products

• Experience in defining product roadmaps and delivering customer value iteratively

• Excellent user-centric design and product sense

• Excellent analytical skills to break down and solve complex problems

• Excellent written and oral communication skills

• Excellent business judgment

• You are comfortable with both technical and business discussions

• Experience and strong collaboration skills for coordinating with internal and external teams

• Self-starter able to work in a fast moving dynamic environment

What we offer

• Competitive salary and vacation package

• BCBS PPO Health Insurance

• Dental/Vision reimbursement

• 401k with company match

• Life Insurance

• Long-term disability

• Remote (hybrid optional) work environment

Customer Success Manager-Scaled Enterprise- Spanish Speaking (Remote)

Our Customer Success Mission

To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross-functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.

About the role:

We’re looking for an innovative, strategic Spanish speaking Customer Success Manager to manage a book of business of Enterprise (organizations with 5,000+ employees) accounts in North America and Latin America who have purchased Udemy for Business for small-to-medium-sized teams and departments. Reporting to the Manager of Scaled Customer Success, you’ll be in charge of the success of your book of business in terms of engagement as well as revenue retention and expansion. You’re excited to be one of the first team members in this new position and to have the opportunity to shape the role.

You’re passionate about supporting customers. You’re not just interested in keeping them at a baseline of health that keeps clients renewing--you want them to thrive and love Udemy for Business enough to expand. You have experience working with Enterprise customers and understand the complexities of working with large organizations--how to manage layers of stakeholders, how to operate within complex organizational structures, and how these businesses think about ROI. You are also flexible and creative enough to leverage both high-touch and 1-to-many strategies (webinars, lifecycle email campaigns, etc.) to serve your customers. You have “data and process brain” and gravitate toward creating scalable and efficient solutions.

With the Manager of Scaled Customer Success, you’ll develop the strategy for how to support Enterprise clients in this customer tier. You’ll become the expert on the unique needs of this segment and how to best support them, sharing your insights across teams like Marketing, Product, and the wider Enterprise Customer Success department.

Here’s what you’ll do:

• Manage a book of approximately 250-300 customers Enterprise Udemy for Business customers in North America and Latin America

• Be responsible for driving the engagement and revenue retention of your book of business by using a combination of high-touch and tech-touch strategies

• Renew customer contracts and partner with Sales to achieve retention and upsell targets

• Develop expertise about the use cases of Enterprise-sized customers who have purchased Udemy for • Business for small-to-medium-sized teams or departments

• Based on what you learn, develop communications programming and customer lifecycle playbooks specifically tailored for the Enterprise experience of small-to-medium-sized teams or departments; work with our Gainsight administrator and/or Marketing team to bring them to life

• Work collaboratively with the Enterprise Customer Success Department to ensure your strategies create a cohesive customer experience throughout the Enterprise Customer Success vertical

• Be an expert on the UFB Platform with a deep understanding of our technology and content

• Surface customer requests and help translate customer feedback into product requirements

• Conduct online product trainings for existing and new customers

• Schedule and lead customer meetings

• Respond to questions from customers directly or route questions to appropriate resources for training or support

• Collaborate as needed with our Finance team to support customers’ payment, billing, and invoicing needs

We’re excited about you because you have:

• 3+ years of Customer Success experience in B2B SaaS organizations, or 2+ years working with • Enterprise clients in B2B SaaS organizations

• Comfort conducting high-stakes business meetings and trainings in Spanish

• Proven experience identifying, nurturing, and successfully expanding existing customer accounts

Been accountable to a revenue goal

• Superior project management, time management and organizational skills; excellent attention to detail and ability to prioritize wisely

• A data-driven approach

• Comfort innovating and evolving within your role

• Experience collaborating across teams toward a common goal

• Experience with customer journey mapping and customer segmentation

• Experience with designing and implementing scalable customer communications and programs

• The ability to thrive in fast-paced, ambiguous environments

• Familiarity with Gainsight, Salesforce, and/or Zendesk (a plus)

Customer Success Manager-Arabic

About the Role

We are looking for a Key Account Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth and retention.

We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by mastering new skills on Udemy. Through our global marketplace, we connect lifelong learners around the world to the largest selection of online courses created by expert instructors, and we’re just getting started.

We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Here's what you'll be doing:

• Proactively own and manage the success of a portfolio of strategic Udemy Business (UB) customers

• Develop individual success plans for each customer to ensure UB adoption, expansion and loyalty across your portfolio of customers

• Be an expert on the UB Platform with a deep understanding of our technology and content

• Consult with customers on their internal learning and development strategy and influence leaders to drive change across their organization

• Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UB

• Build and maintain trusted advisor relationships at the executive level for Mid-Market and Enterprise accounts

• Renew customer contracts and partner with sales to develop account expansion strategies for customers with high-growth potential to hit upsell targets

• Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.

• Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements

• Partner with marketing to develop customers for case studies and media opportunities

• Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the Customer Success department

We're excited about you because you have:

• Fluent Arabic and English

• BA or BS degree

• Intensely curious, lifelong learner

• 3+ years of B2B SaaS customer success, account management, consulting and/or sales experience

• Experience working with mid-market and enterprise level accounts

• Ability to build and nurture trusted relationships with decision makers

• Ability to close deals

• Experience developing strategies to increase adoption of technology solutions

• Outstanding verbal and written communication skills

• Superior project and time management skills; excellent attention to detail

• Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes

• Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

• Experience working with HR/L&D customers would be a plus, but not required

• Experience managing accounts using Salesforce is preferred, but not require

Customer Success Associate (San Francisco, CA)

About Udemy

Udemy is the world’s largest education platform with more than 30 million monthly visitors. Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential. For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content.

About the Role:

We are looking for a Customer Success Associate to partner with lower-spend customers post-sale to drive adoption and ensure customer satisfaction, growth and retention. We’re a small team looking for someone who is passionate about making our customers successful. Your opinion will matter and there will be room for creativity and experimentation. You will report to the Manager of Scaled Customer Success.

Here's what you'll be doing:

Manage the success of Udemy Business (UB) customers investing in the platform for their team, department, or small organization (<100 employees in North America)

Renew customer contracts and partner with Sales to achieve upsell targets

Be an expert on the UB Platform with a deep understanding of our technology and content

Proactively monitor our SMB customer base looking for both red flags and opportunities to increase revenue

Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements

Effectively manage product onboarding and implementation for new SMB customers

Conduct online trainings for existing and new customers

Schedule and lead customer meetings

Respond to questions from customers directly or route questions to appropriate resources for training or support

Support additional projects and tasks related to the broader Customer Success team

We're excited about you because you have:

Intensely curious, lifelong learner, resourceful, gets stuff done

1+ years of B2B SaaS customer success, account management, consulting and/or sales experience

Love for teamwork and commitment to building a world-class customer experience

Outstanding verbal and written communication skills

Superior project, time management and organizational skills; excellent attention to detail

Ability to adapt quickly in a fast-paced, startup environment, but also an interest in helping build sustainable processes

Experience managing accounts using Salesforce is preferred, but not required

Experience with Zendesk is preferred, but not required