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About Us
Udemy Business is the leading online training solution for high-growth companies, global organizations and public sector organizations -- and we’re growing like crazy. We’re helping organizations large and small around the globe solve the critical skills gap that teams increasingly face, whether it’s the latest technology, marketing & sales, HR, professional and personal development skills and more. And we’re just getting started.
Who we are looking for:
We are looking for a Renewals Manager to help us grow our revenue base and continue to drive world-class retention and renewal rates. This role will partner with our Commercial Customer Success and Commercial Account Executive team to maintain and grow our account base.
You'll proactively manage a portfolio of Commercial client renewals ensuring on-time customer retention and the high dollar over dollar renewal rates as well as establish renewal processes for the region. This role is a remote, work from home opportunity located in Dublin, Ireland; Germany, (Remote); Austria (Remote); Turkey Ankara; or (Remote)
We’re excited about you because you have:
• Demonstrable B2B SaaS Renewals experience of 2+ years working with mid-level, large Commercial accounts.
• Significant experience negotiating with customers across EMEA, with the tenacity to manage extended and sometimes challenging negotiations with different cultural groups.
• Ability to work autonomously and with the flexibility to accommodate the regions you are working across
• Ability to negotiate terms for complex deals while maintaining great client relationships
• Superior time management skills; excellent attention to detail
• Experience managing clients with Salesforce.com, Gainsight a plus
• Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
• Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together
• Working proficiency in English
What you’ll be doing:
• Own approximately 45 renewals quarterly for Commercial customers in EMEA
• Strategise with the Customer Success Manager and Account Executive on different renewal scenarios for each client.
• Leverage the renewal event with customers to demonstrate business value, optimise multi-year subscriptions, and expand partnership with our customers.
• Work with Sales and Customer Success leaders across EMEA and at HQ in the United States, proactively reporting on renewal health, customer escalations and recommended course of action.
• Directly negotiate all renewal terms with client procurement teams.
• Maintain a 4-month rolling forecast and track all renewal activity in Salesforce
• Prepare proposals, including renewal rate calculations, and contract preparation.
• Work closely with Finance and Legal teams to ensure all contracts are accurate.
• Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy
